{"id":31567,"date":"2022-11-22T21:26:56","date_gmt":"2022-11-22T20:26:56","guid":{"rendered":"https:\/\/gleameup.com\/faq\/"},"modified":"2024-10-08T11:08:09","modified_gmt":"2024-10-08T09:08:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/gleameup.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t
\n\t\t
\n\t\t
Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

General information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact Gleameup.com?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can contact our customer service department by e-mail: love@gleameup.com<\/a> or by telephone: + 41 79 240 48 65 from Monday to Friday, 9:00 am to 6:00 pm, except on public holidays.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho is Gleameup.com?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A Swiss online boutique specializing in the sale of wellness products for teenagers and adults. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have my order gift-wrapped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, it is possible to pack your order. All you need to do is complete all the steps in the order process. There is an additional charge of CHF 8.00. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need an account to order from Gleameup.com?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you don’t have to have a customer account with us to order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI haven't received my order confirmation email?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We regret this. This is due to one of the two cases below: Wrong e-mail address or the order has not been finalized correctly. Please also check your spam folder. Don’t hesitate to contact us either by e-mail or by phone during our opening hours. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order by phone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unfortunately, we do not accept orders by telephone or e-mail. All orders must be placed via our website.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order without an e-mail address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, unfortunately it is not possible to order without an e-mail address.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Hygiene and products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose my product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To choose the right masturbator, you can base your choice on the following criteria: texture, vibration-suction-pulsed air, heat, orifice.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I put my toys? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It’s important to clean your toy after each use and store it properly, to keep it free of bacteria.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the hygiene seal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We equip our products with a hygiene seal (Gleameup.com labels) which certifies that the item is brand new and unopened. If the seal is removed or damaged, we will unfortunately be unable to accept the return of the product. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Delivery and shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On your customer account, you can access your order history: 4 solutions are available: pending, processing, on hold, cancelled. After each completed order you will receive a confirmation e-mail containing a postal tracking number.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the different types of shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All our deliveries are made by La Poste or DHL.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat delivery options are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Deliveries by Post or DHL.<\/p>\n

Click & Collect your order at Chez George – Concept store in Geneva.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the delivery time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Delivery times are approximate (2 to 4 days). They start as soon as you receive an email informing you that the order has been shipped.<\/p>\n

At the end of the year (November 23rd to December 31st) or during special promotions (e.g. sales), delivery times may occasionally be extended due to heavy carrier activity.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your parcel has been dispatched from our warehouse and throughout the delivery process, you can track it in real time on the La Poste website.<\/p>\n

The tracking number of your parcel will be sent to you by email.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDo you have any questions?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Home General information How can I contact Gleameup.com? You can contact our customer service department by e-mail: love@gleameup.com or by telephone: + 41 79 240 48 65 from Monday to Friday, 9:00 am to 6:00 pm, except on public holidays. Who is Gleameup.com? A Swiss online boutique specializing in the sale…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31567","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/pages\/31567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/comments?post=31567"}],"version-history":[{"count":3,"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/pages\/31567\/revisions"}],"predecessor-version":[{"id":33732,"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/pages\/31567\/revisions\/33732"}],"wp:attachment":[{"href":"https:\/\/gleameup.com\/en\/wp-json\/wp\/v2\/media?parent=31567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}